Below are a few Industrial customer testimonials to prove we do our best to treat every customer as if they are the only customer we have. Below you will read several customer testimonials that reinforce our company priorities. Which are:
1. Provide a quality product to our customers.
2. Provide a unique customer experience that they haven’t received while working with another laser engraving vendor.
3. Speedy turnaround time once we have the material and the artwork in our hands.
4. Communicate to the customer as needed. i.e. no surprises when they come to pick up their project from Perfect Etch.
“In summary, treat others as if you would like to be treated”
On a Thursday afternoon, I learned that a 22” x 12” stainless steel instruction plate had not been received. This instruction plate was an absolute requirement for a piece of equipment that was to be inspected and shipped overseas that following Monday. In a panic, I searched the internet for someone to help me with this; hopefully someone local due to the urgent need. That’s when I found Perfect Etch. I emailed them at 7:00 a.m. Friday and was pleased to receive an almost immediate response from Dan. I am not talking about a generic computer email response; this was an actual live person. He informed me that Kati would give me a call as soon as they opened. Sure enough, she did. By 3:00 PM that day , I had my instruction plate and the crisis was over.
My line of business is oilfield related and everything is expected in an almost impossible time frame. Perfect Etch helped me out of a tough position. In these situations, price is not even an issue. To my surprise however, they were very competitive and fair with the expedited order. I would highly recommend Perfect Etch to anyone.
Thanks again Dan and Kati for your professional help.
President / Oil & Gas
“Under promise and over deliver – that is the phrase that comes to mind when I think about Perfect Etch. They consistently get things done on-time or ahead of schedule and the craftsmanship is perfect. We consider them a true partner in our business and they are a ton of fun to work with!”
Perfect Etch has consistently provided top-notch quality and service. Our parts are expensive, delicate, and the marking must meet the specifications of our semiconductor industry customers.
On many occasions we need expedited service, and Perfect Etch is always there for us. I continue to recommend Perfect Etch to other companies without reservation.
I have used Perfect Etch’s services for over 2 years and working with Kati who handles our account has been exceptional, she provides excellent customer service and has accommodated our challenging requests in meeting our customers’ deadlines. In the years that I have worked with Perfect Etch their quality of workmanship has always met and exceeded our expectations. I would like to thank Perfect Etch and their team in providing us with Great customer service and Quality services.
Perfect Etch exemplifies their name. They always make our organization feel like we’re the most important. We’ve been doing business on a nearly daily basis for the past 18 months and Perfect Etch has never missed a deadline. They’re pricing is fair and their location is convenient. We couldn’t ask for a better partner.
When Perfect Etch asked me to provide a testimonial for their website, I jumped at the chance. These are good folks to work with. I have been a Perfect Etch customer for over a year now and have been nothing but extremely satisfied with their work and their service. My product requires a mix of standard high-volume and custom low-volume production. The folks at Perfect Etch have no problem accommodating both. They are extremely flexible, service oriented and highly professional. I strongly recommend Perfect Etch to anyone needing custom etching, engraving or cutting services.
Perfect Etch is my first choice for labeling and marking metal parts. For nearly a year I have used Perfect Etch to apply logos, logistics info, and short text information onto custom mounting brackets that we have designed for our movie theater customers. Whether t’s a small order or large 1000 piece order, Perfect Etch and their team are able to meet my project requirements for cost and schedule. Perfect Etch helps us deliver a cost effective, attractive, and durable solution to our customers.
-John Thompson, Partner
Let us know if we can help you with any of your project needs and let us earn your Perfect Etch testimonial to be published on our website. Contact us today via phone or email. We look forward to hear from you.